Q1: Is my country included by Free Shipping Service ?
A1: It is free shipping to America, West Europe & Oceania.
Q2: When can I expect my order?
A2: You may expect to receive your jersey within 5 -15 business days after the shippment.
Q3: Can I Get My Items to Arrive Faster?
A3: Yes. But there will be additional charge for 40 dollars. If you have chosen the urgent delivery service, typically you may expect your item to arrive in 5-10 business days.
Q4: Can I change my order after I have submitted?
A4: At this time, no changes can be made to an order once it has been submitted. Therefore, to ensure smooth delivery, please confirm your mailing address and contact details before your submit an order.
Q5: How Do I Track My Order?
A5: Easy! The tracking number will be sent to you in 1-2 days after your item is shipped.
Q6: How is order status different from tracking information?
A6: Order status is provided by elmontyouthsoccer.com and represents what is happening with your order between the time you submit it and the time we ship it out. Tracking Information is provided by a carrier (EMS, DHL and FedEx) which will allow you to keep track of your order from the time it leaves our warehouse to the time it reaches its destination.
Q7: What if I still don’t receive my order when the estimated delivery date has passed?
A7: Don’t worry! We get the delivery guarantee for you. Though If you believe your parcel is lost during delivery, elmontyouthsoccer.com will ship a replacement to you for free! Please contact us for arrangement.
Q8: What if I don’t satisfy with my order?
A8: If you are not 100% satisfied with your purchase, you may return your item to us in 365 days from the receipt of the parcel to get a full refund.
Q9: What is the payment options provided?
A9: Credit Cards accepted:
d. American Express
Q10: How can I know my payment is received or not?
A10: We will send you a confirmation once your payment is received.
Q11: How can I use my credit balance from previous purchase in my new order?
A11: There is an option for you to choose to use credit balance when you place an new order.
Q12: Are your jerseys for adults or youth?
A12: Our products except the children jerseys are all for adults.